We pride ourselves in the quality of our products, and do our diligence to make sure that only the highest quality items are shipped. That being said, mistakes can be made. If there is a manufacturer’s defect in quality, the buyer will be asked to send an email with a photo of the item for our glass blower’s review. If it is decided that this item is indeed not up to quality standards, the buyer may keep the item free of charge, and a replacement will be shipped free of charge, at Kiwanis Doernbecher Children’s Cancer Program’s expense.
If the buyer is unhappy with their purchase due to aesthetic or reasons of personal taste, apart from manufacturer’s error, the buyer may return the item at their expense for a refund minus the cost of the original shipping and handling.
If an item is broken during shipping, the buyer must contact the Kiwanis Doernbecher Children’s Cancer Program within one week of delivery, with a photo of the broken item. A new item will be immediately shipped to the buyer, at Kiwanis Doernbecher Children’s Cancer Program expense.